Starbucks is ending its open-door policy. Now, only paying customers can use the cafes and restrooms.
In a letter to store managers, Starbucks North America President Sara Trilling explained the change. “We are establishing a new code of conduct,” she wrote. “This makes clear our spaces are for paying customers and partners.”
This is a shift from the company’s 2018 stance. Back then, Starbucks allowed anyone to use its restrooms, cafes, and patios, purchase or not.
The updated code includes strict behavior rules. Panhandling, smoking, vaping, drugs, outside alcohol, violence, and harassment are prohibited. Misusing or disrupting the space is also not allowed.
Rule breakers will be asked to leave. In some cases, law enforcement may get involved. Starbucks wants a safe and welcoming environment for everyone.
The rules are not entirely new. They echo a 2020 policy that banned sleeping, smoking, and inappropriate restroom use. Hate speech, racial slurs, and abusive language were also forbidden.
A Starbucks spokesperson emphasized the goal. “We want paying customers to enjoy their time in our cafes. Setting expectations ensures a better environment for everyone.”
The company says these changes are part of a broader effort. “We’re focused on enhancing the cafe experience as we work to get back to Starbucks,” the spokesperson added.